Beware of Scams Using Phone Calls Requesting Confirmation on Credit Card Transactions

Dear all,

Beware of Scams Using Phone Calls Requesting Confirmation on Credit Card
Transactions


Bank Negara Malaysia would like to remind members of the public to be more
vigilant when receiving any calls claiming that it is from Bank Negara
Malaysia or any commercial banks.

The facts are that:
There is no department called "Unit Kad Kredit Palsu" in Bank Negara
Malaysia
03-2772-XXXX is not a Bank Negara Malaysia telephone line


All individuals with bank accounts are reminded not to disclose their
personal identification numbers (PIN) and passwords to third parties. Banks
will NEVER request for such personal information through telephone calls.


Based on recent complaints received by Bank Negara Malaysia, there has been
an increase in incidents of fraudsters making such calls to unknowing
members of the public in order to fraudulently obtain their personal
banking information, with the aim of siphoning monies from their accounts.

From Bank Negara Malaysia's investigations, the latest modus operandi of
the scam is as follows:
Victim receives telephone call from a 'commercial bank' requesting
victim to confirm a credit card transaction for the purchase of goods
overseas for example, transactions in Shanghai purportedly charged to
the victim's credit card.
When the victim informs the fraudster that he has no such credit card or
transaction, the fraudster will sound concerned and will advise victim
to lodge a report with Bank Negara Malaysia's "Unit Kad Kredit Palsu".
The fraudster will provide the victim with the telephone number for the
"Unit Kad Kredit Palsu".
When the victim calls the telephone number provided, he would be greeted
by an automated voice message which identifies the company as Bank
Negara Malaysia, and the call will be answered by someone claiming to be
a Bank Negara Malaysia officer. The officer will request for information
relating to the victim's banking and credit card accounts. The fraudster
will then instruct the victim to transfer money over the counter to a
third party account in the pretext of safeguarding the victim's money.
In other cases, fraudsters will request for information relating to the
victim's banking and credit card accounts to illegally transfer funds
out of the victim's bank account.